Being an entrepreneur or a parent, the secret to success is …

Since I am at the Western Users of SAS Software this week and on my sixth city this month in the traveling statistician/CEO tour, I drafted a guest blogger for today. Eric Ortiz wrote the following blog post. He is married to my oldest daughter, Maria. He also is the founder of Moblish , a…

|

Updating to Windows 8.1 Pro and other fairy tales

if you read yesterday’s post (and how could you not!) You were treated to my scintillating tale of my experience with Microsoft customer support where I called five people and got five different answers to the question about upgrading to Windows 8.1 Pro. Although two people did give me the same answer, one person gave…

| |

Customer Service (or lack thereof) at Microsoft and beyond

We’re out at the USDA Small Business Innovation Research commercialization training workshop and one of the presenters said, “You as a small business owner, have a great advantage over the larger companies. You think they have an advantage but you’re wrong. Customer service in this country is TERRIBLE. You only need to not suck to…

|

How to Fix Your SPSS Truncated Data File

Well, this morning started out annoying, and not just because I had to be at LAX at 8 a.m. I am sitting here trying to analyze an SPSS file someone sent me last night and I get this … Command: CORRELATIONS Incomplete (truncated) SPSS Statistics data file: /Users/annmaria/blahblah.sav Execution of this command stops. I tried…